Return Policy 🔄

Style, Size, and Photo Changes: Once personalized products are in production (molding and shaping started), cancellation or changes may incur a 40% restocking fee, accounting for raw materials, labor, and handling.

Address Changes: You can update the shipping address before your order leaves our facility by emailing us with your order number and the new address.

Damaged/Misprinted Items: Contact us if you received the wrong item or if any product arrives damaged. Attach clear photos for a full or partial refund. Please note, our products undergo rigorous quality checks pre-shipment. In cases of force majeure damage, partial refunds will be negotiated.

Cancellations: Once production starts for personalized items, a 40% restocking fee applies for cancellations or changes due to the item's made-to-order nature.

Sculpting Disclaimer: Achieving a likeness in human subjects through sculpting is subjective. While we aim for accuracy, perceptions vary based on the photo quality provided.

Return Policy Clarification: Contact us for refunds or exchanges if you receive the wrong or damaged item. Please note, personalized items are non-returnable unless defective.

Non-Covered Reasons: Our Return/Exchange Policy doesn't cover damages from misuse, personal reasons, or changes in taste.

Refund Process: Allow up to 72 hours for refund processing once we receive the return. It may reflect on your bank statement within 7-10 business days.

Contact Information: For inquiries, reach out to our customer service at sharyhann2@gmail.com. Please refrain from returning items without contacting us first.

(Note: Adjusted for conciseness, maintaining key information.)